Refund Policy
At Knoqlogico, customer satisfaction is our top priority. We understand that sometimes
circumstances change, and you may need to request a refund. Below, you'll find our clear and straightforward refund policy to ensure transparency and trust.
1. Refund Eligibility
- Product/Service Issues: If the product or service you received is not as described or doesn't meet the agreed-upon standards.
- Cancellation Before Delivery: If you cancel the service or order before it has been delivered or completed.
- Technical Issues: If there are any technical failures in service delivery due to our fault (e.g., site crashes, unresponsive features, etc.).
2. Non-Refundable Conditions
- Change of Mind: If you simply change your mind about the service or product.
- Completed Work: If the service or product has already been delivered, implemented, or completed according to the agreed terms.
- Late Request: If a refund request is made after a specific time period (usually within 7-14 days of purchase or service delivery).
- User Error: If the issues are due to user error or negligence on the customer's part (e.g., failing to follow instructions or misuse of the product).
3. Refund Process
If you believe you are eligible for a refund, please follow these steps:
- Submit a Request: Contact our customer support team at connect@knoqlogico.com or via our contact form on the website.
- Provide Necessary Information: Include your order number, details of the service/product, and the reason for your refund request.
- Review Period: Once we receive your refund request, our team will review the situation. This can take up to 7 business days.
- Refund Decision: After review, we will notify you of the decision. If eligible, we will process the refund within 14 business days.
4. Refund Method
Refunds will be processed using the same payment method that was originally used for the purchase. If a refund is issued, the amount will be credited to your account, minus any applicable transaction fees.
