Terms And Conditions

Terms and Conditions of Service (International & National)

Last Updated: November 10, 2025

These Terms and Conditions (“Terms”) govern your use of the website www.knoqlogico.com (“Website”) and all services (“Services”) provided by Knoqlogico IT Solutions Pvt. Ltd. (“Knoqlogico,” “We,” “Us,” or “Our”). By accessing the Website or engaging our Services, you (“Client,” “User,” or “You”) agree to be bound by these Terms.

1. Services Engagement and Agreement

1.1 Service Scope: Knoqlogico provides a range of digital marketing, web development, brand management, and IT solutions, as detailed in the specific Statement of Work (SOW) or Service Agreement executed between Knoqlogico and the Client.
1.2 Conflict: In the event of any conflict between these general Terms and a specific SOW/Service Agreement, the terms of the SOW/Service Agreement shall take precedence regarding the specific project details, pricing, and timeline.
1.3 Acceptance: Engagement for any Service is confirmed only upon the Client’s written approval (including email confirmation) of the SOW and the receipt of any required upfront deposit or payment.

2. Client Responsibilities

2.1 Provision of Materials: The Client must provide all necessary materials, content, approvals, access credentials (e.g., hosting, ad accounts, analytics), and feedback in a timely and organized manner. Delays caused by the Client’s failure to provide necessary input may result in project schedule adjustments or additional fees.
2.2 Content and IP Warranty: The Client warrants that all materials, content, trademarks, or artwork provided to Knoqlogico for use in the Services are owned by the Client or that the Client has obtained the necessary licenses or permissions for their use. The Client agrees to indemnify Knoqlogico against any claims arising from the use of such materials.
2.3 Review and Approval: The Client is responsible for the final review and approval of all drafts, proofs, and deliverables. Approval constitutes acceptance of the work, and Knoqlogico shall not be liable for any errors (e.g., spelling, technical errors) discovered after final approval and launch.

3. Fees, Payment, and Renewals

3.1 Pricing: Fees for Services are outlined in the specific SOW/Service Agreement and are binding upon execution.
3.2 Payment Terms: Payment terms (e.g., deposit, milestone payments, recurring monthly fees) will be explicitly stated in the SOW. The Client agrees to pay all invoices by the due date. Knoqlogico reserves the right to halt work, suspend access, or disable services (e.g., websites, ads) for overdue invoices without prior notification.
3.3 Late Payment: Late payments may incur a late fee of 2% per month or the maximum rate permitted by law on the outstanding balance.
3.4 Taxes: All fees are exclusive of any applicable taxes, duties, or government levies, which shall be borne by the Client.
3.5 Subscription/Recurring Services: For monthly retainer or subscription services (e.g., SEO, SMM), the agreement will automatically renew for a subsequent term unless the Client provides a written cancellation notice 30 days prior to the renewal date.

4. Intellectual Property Rights (IP)

4.1 Client IP: All materials and content provided by the Client remain the exclusive property of the Client.
4.2 Knoqlogico IP: Knoqlogico retains all IP rights to its proprietary tools, methodologies, internal code, pre-existing templates, and generic business processes. 4.3 Project IP Transfer (Web/Branding): Upon full and final payment for a Web Development or Branding project, Knoqlogico shall transfer ownership of the final, approved creative and code (excluding Knoqlogico IP) to the Client.
4.4 Marketing/Advertising IP: For digital marketing services (SEO, PPC, SMM), the campaign strategies, keyword research, and data generated during the service period are the property of the Client, provided all related invoices are paid in full.

5. Limitation of Liability and Disclaimer

5.1 Limitation of Liability: Knoqlogico’s total aggregate liability to the Client for any claim arising out of or relating to these Terms or the Services, whether in contract, tort, or otherwise, shall in no event exceed the total fees paid by the Client to Knoqlogico in the six (6) months preceding the event giving rise to the claim.
5.2 No Guarantees: The Client acknowledges that due to the dynamic nature of digital platforms (e.g., Google, social media), Knoqlogico cannot and does not guarantee specific rankings, traffic levels, conversion rates, or sales figures. We provide best-effort execution based on agreed strategies.
5.3 Indemnification: The Client agrees to indemnify, defend, and hold harmless Knoqlogico from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from the Client’s use of the Services or any breach of these Terms.

6. Termination

6.1 Termination for Cause: Either party may terminate the Service Agreement if the other party materially breaches these Terms or the SOW and fails to cure such breach within [Specify Days, e.g., 15] days after receiving written notice.
6.2 Termination by Client (Without Cause): If the Client terminates a project without cause, the Client shall remain responsible for all work completed up to the termination date, plus a termination fee as specified in the SOW, subject to the Refund Policy (see separate policy).
6.3 Effect of Termination: Upon termination, the Client must immediately pay all outstanding balances. Knoqlogico will provide project files and transfer necessary access only after all final payments are cleared.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Dehradun, Uttarakhand, India, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Dehradun, Uttarakhand, India.

8. Changes to Terms

Knoqlogico reserves the right, at its sole discretion, to modify or replace these Terms at any time. We will post the updated Terms on this page, and the changes will be effective immediately. Your continued use of the Website or Services following the posting of any changes constitutes acceptance of those changes.

9. Contact Information

If you have any questions about these Terms, please contact us at: Knoqlogico IT Solutions Pvt. Ltd. [Insert Email Address] [Insert Registered Address]

 

Key Updates Summary:

  1. Currency Distinction (3.2): Clearly separates INR invoicing for national clients and foreign currency invoicing for international clients.

  2. Exchange Risk (3.2): Explicitly places the risk of currency fluctuations on the Client, protecting Knoqlogico’s revenue.

  3. Transaction Fees (3.3): Stipulates that the Client is responsible for all intermediary banking fees, ensuring Knoqlogico receives the full net amount.

  4. Tax Liability (3.4): Clarifies that international clients are responsible for any local withholding taxes, VAT, or GST in their country.

  5. Governing Law (7.1): Reaffirms that the law of India (Dehradun) governs the contract.

  6. Dispute Resolution (7.2): Introduces binding arbitration for international disputes, which is a common and often faster mechanism than foreign litigation, while keeping the venue in Dehradun.

  7. RBI/FEMA Compliance (7.3): Acknowledges Indian financial regulations, which is important for regulatory clarity.

This revised version addresses the complexities of cross-border service payments relevant to an Indian-based IT company.